Citizens Advice Bureau

We’ve been here to help (just not face to face).

“The Citizens Advice Bureau has been helping people in New Zealand for 50 years,” says Karen Rutherford, Manager of Citizens Advice Bureau Helensville. “And during COVID-19 we’ve been busy helping clients with the impact of the lockdown”

Karen says that although they haven’t been able to help clients face to face they’ve still been busy on the phones and by email. “We’ve been helping people with a wide range of situations, including helping people understand their employment rights. Karen says lots of people have questions about their employment situations and they have been helping them understand their rights.”

Karen says that it’s been a time of real stress for so many people in our community and that the CAB is here to help everyone regardless of their issue.

“It doesn’t matter what your question is. We’ll help, and if we can’t help you directly, we’ll find someone who can”.

“We have great information on our website, including up-to-date information about COVID-9 related issues. If you can’t find the answer on our website, give us a call on 0800 367 222 or send a message via virtual chat on our website –

Citizens Advice Bureaux is an independent community organisation offering a free, confidential and independent service of information, assistance and referral from 83 locations stretching from Northland to Invercargill. Last year volunteers received around 500,000 enquiries on issues ranging from electricity, immigration, housing and employment to consumer rights, health and family.

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