Helensville Library and Service Centre update

Auckland Council Libraries is updating its hold pick-up process to enhance privacy of customers.

From 28 May, when you visit a library to collect an item you’ve requested, it will not be shelved alphabetically with your name on a paper slip. Instead, your requested library items will be on numbered shelves in the holds pick-up area at your chosen library.

The new holds pick-up system is anonymised, paperless, and designed to protect your privacy.

When your item is ready to be picked up, you’ll receive an email with the details you need to find your hold, including the library item name, pick-up location, the number of the shelf your hold is on and the pick-up date.

The information will also be available in the account section of the Auckland Council Libraries app, available on the Apple App Store or on Google Play.

Changing to this system will prioritise the privacy of our customers and help us to play our part to reduce paper waste and our environmental impact. This innovative technology will also automate some of the manual tasks involved in moving and managing our collections around the library.

If you need help, remember to ask us.

This means, in the short term, it will take us a bit longer to collect your requests for you. Longer term, the holds shelves will look slightly different to how they were when you were last in the library. So, the next time you request an item, keep an eye out for the number on your email for the pick-up location.

Dog registration renewals:

Notices for dog registration renewals will be sent this month.

At the moment, we are unable to take payments – so it may be best to try the online option (we can help you with that), or another library. Our nearest one is Kumeu.

You can renew your registration online. If you have your renewal notice, with a barcode, and no details have changed – you can renew at NZ Post Shop, at Helensville Paper Plus Select.

Save the date:

Our ninth annual Soft Toy Sleepover will be on Friday 19 July. Keep an eye on our Facebook page for details closer to the date. facebook.com/HelensvilleLibraryAndServiceCentre.

What is available:

  • Collection of requested items
  • Take 5 bags
  • Printing – if emailed to us
  • Photocopying
  • Bespoke library item selection
  • Some Council services
  • WiFi
  • Outside seating (weather dependent)
  • Kids Time: Wednesdays at 10am (weather dependent)
  • Crafternoon: Adults: Thursdays at 3pm (weather dependent)
  • Crafternoon: Children: Thursdays at 3.30pm (weather dependent)

What is unavailable:

X  Public access into the building

X  Public toilets

X  Public computers

X  Payments – either Council or Library

The Library and Service Centre is open our usual hours:

Monday to Friday: 9.30am to 5pm, Saturday: 9.30am to 4pm.

Selected council services are available during these hours.

Please note: once we reopen to the public, our hours will be changing to:

Monday to Friday: 9am to 5pm, Saturday: 9am to 1pm.

Anne Coppell, Senior Librarian / Poukôkiri - Children & Youth Helensville Library and Service Centre

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