I think of myself as a normal person, good natured, non complainer, happy with the way things are, I think change should be progressive not radical if you see what I mean.
Lately however I keep getting told I moan about everything! Why is that I thought as I respond “well it is just ridiculous” “Well for goodness sake its just not right” “Why do people behave like that” then I realised that this wonderful country of ours is going to hell on a handcart, and at breakneck speed. Let me give you some examples:
On Monday the 17th in the wee small hours of the morning a roadworker totally destroyed a fibre cable in Kumeu. He not only hooked it with whatever digger he was using he pull it up so hard that it was virtually destroyed. The incident was reported to Chorus at 6.15am. Around mid-day Chorus acknowledged the report and advised that a technician had been appointed and would be on site at 11am on TUESDAY. Hang on, that’s nearly 17 hours that Huapai, Kumeu and Riverhead businesses and homes will be without the internet, phones, EFTPOS etc. We waited and just after 11am on Tuesday the Chorus report said that the hole was full of water and would need to be drained before the extent of the damage could be assessed. Where’s the URGENCY I exclaimed to anyone who would listen? Sometime later the next update told us that they needed to get the cover off the manhole but the bolt threads had been stripped. Hours turned into days while we worked using laptops hotspotting off a cellphone which our landlines had been diverted to, and we were only able to accept cash or trust people to pay direct to our bank account We were eventually reconnected on Saturday, SIX DAYS later.
My take on this: Where is the contingency planning? Who should have thought ‘What if’. Why is there no alternative method of connection I ranted and raved to everyone in earshot?
The following Monday I got a delivery. I had ordered 5 items and instead of putting them in one package they were separate, 1 of 5, 2 of 5 etc. Guess what? The NZ Post delivery driver brought 4. Where is No 5 I asked, “Don’t know.” “Don’t you check before you leave the depot that you have everything?” “Not my job.” he said. No 5 arrived the next day, another trip, time wasted and additional cost.
My take on this: No pride in one’s job, no effort to do the right thing, no responsibility, “Not my job.”
Several days ago I sent a tracked package to a customer’s customer. It has not arrived so I checked. My tracking showed it had been scanned at the PO where I took it. That was it, no other information, no indication whether it is still there or whether it is somewhere else. Why not? Is that not the purpose of tracking? Everything is online, no person to ask so I requested it be investigated, not a quick thing to do! I got back a message saying it would be investigated and I should hear within two days.
My take on this: A tracked item should be just that ‘TRACKED’. How come this does not happen? Who designs a system where my package gets put in a sack with many others, gets picked up and taken to a depot and lost but no-one knows where or how? Tracking is either all for show or just so the PO can charge more, because when it matters it does not live up to its name.
Bank’s used to provide a service. Since closing so many branches it is now difficult to go to one during the week, no problem they are open at the weekend. Hurray! But wait! Both the ANZ and ASB, and probably the others as well will no longer be handling cash at the weekend. What is a shopkeeper needing change or to bank money to do? Deal with the hole in the wall!
By the way Auckland Council is following suit by refusing to accept payment in cash for Rates payments. If you want to pay in cash you will need to go to the PO!
My take on this: The plan, intentionally, is to do away with cash altogether, then where will we be when the Fibre cable gets broken?
Lastly, I received a letter from NZ Post advising that, among other things, Clause 26 of their terms and conditions were about to change. Clause 26 reads “Redirections: If we know you have a Box, any mail addressed to your physical address will be redirected to your Box.” and this is to be removed. NZ Post advise that “Going forward, NZ Post cannot commit to providing this service and mail may be returned to the sender. The letter continues to advise that if you agree with the updated T&Cs no action is required but if you do not agree then you may terminate your PO Box or Private Bag. What sort of a choice is that?
I have long had an issue with rule 26 because the PO has had a habit of making assumptions and ANY mail addressed to the street address of an organisation I am involved with will be put in the PO Box even though it is personal, private mail of people and nothing whatsoever to do with the organisation. If NZ Post adopts their new rule these people will no longer get their personal mail at all!
My take on ALL this: Where is the contingency planning? Who should have thought ‘What if’.
No pride in one’s job, no effort to do the right thing, no responsibility, “Not my job.”
A tracked item should be just that ‘TRACKED’. How come this does not happen.
The plan, intenationally, is to do away with cash altogether, then where will we be when the Fibre cable gets broken?
I am certain things will only get worse unless we all start taking an interest, changing our own ways, doing the right thing, having pride in what we do and encouraging others to do the same.
I for one will continue RANTING AND RAVING!!!!!!
